VPN & Firewall Access
Last updated: October 14, 2025
Some networks, VPNs, and firewalls will block traffic for Gather video calls by default. If you are having trouble accessing Gather, you can try the following actions to fix it:
Disable your VPN or Firewall
Visit your VPN provider's support website and try different connection options
Change your connection to a different server or network if your VPN will allow you to do so
Ask your network administrator to unblock the following endpoints, which we use to provide video calls on Gather.
Endpoints
Service | Host | Ports | Explanation |
Gather Services | 80, 443 TCP | There are several services on the gather.town domain that are required for proper functionality, including the Gather API server and video backend. | |
Gather Video Servers | 15.197.182.181, 3.33.230.94, 75.2.45.159, 99.83.199.65, 52.223.40.143, 76.223.65.83 | 1025-65535 UDP | These IPs/Ports are required for maintaining connections with Gather's global video servers. |
Cloudflare | turn.cloudflare.com (Preferred) OR 2a06:98c1:3200::1/128 2606:4700:48::1/128 141.101.90.1/32 162.159.207.1/32 | 3478 UDP/TCP (STUN over UDP, TURN over UDP, TURN over TCP) 5349 TCP (TURN over TLS) | We use Cloudflare to accommodate firewalls and restrictive networks. |
Sendbird | 443 | We use SendBird to facilitate our chat system. We need to ensure you can reach SendBird's servers. |
To submit a bug report or share feedback:
Open the Main Menu and select ‘Report an issue’
Or email support@gather.town